Master in Hospitality Management (MHM)
Welcome to a transformative learning experience at our Berlin campus, where Europe’s most sophisticated hospitality landscape meets academic excellence. We are proud to offer our Master in Hospitality Management (MHM), delivered in prestigious partnership with the Universidad Católica San Antonio de Murcia (UCAM), Spain.
This isn't just a degree; it’s an intensive professional journey designed to turn your dedication to service into high-level strategic leadership. In an industry defined by the "art of the welcome" and seamless operational execution, we bridge the gap between advanced management theory and the high-pressure realities of the global luxury and service sectors. Whether you envision yourself at the helm of a flagship five-star hotel, designing innovative guest experiences for a boutique brand, or leading corporate operations for a global hospitality group, our curriculum provides the executive acumen and emotional intelligence needed to excel.
At EIIET, we recognize that the future of hospitality is about more than just accommodation—it's about creating meaningful human moments. To help you carve out your specific space in this prestigious industry, the MHM programme offers three distinct specialization tracks. This allows you to tailor your education to your specific career dreams—ensuring you graduate not just with a Master’s degree, but as a specialist ready to lead in the sophisticated global hospitality economy.
| Type of Study: | Master’s Degree (M. A.) |
| Major: | Hospitality Management |
| Field of Study: | Economic Sciences & Hospitality Leadership |
| Speciality Subjects (choose one): |
|
| Study Mode: |
|
| Duration: | 3 years (6 Semesters) |
Offered Speciality Subjects
- Artificial Intelligence in Hospitality Management
- Digital Transformation and Smart Tourism
- Data Analytics and Business Intelligence for Tourism
This module takes you beyond the front desk and into the digital brain of modern service. It explores the transition from traditional, manual operations to an "intelligent ecosystem," where data-driven insights allow hotels to anticipate a guest's needs before they are even spoken. You will learn to manage the integration of smart systems, the ethics of data privacy, and the delicate balance of "high-tech" vs. "high-touch" service in an era where personalization is the ultimate luxury.
You will learn to balance the efficiency of automation with the warmth of human hospitality. From deploying AI-driven "virtual concierges" that speak twenty languages to mastering dynamic pricing algorithms that react to global events in real-time, this subject ensures you can lead with both technological fluency and a guest-centric heart. In a world where convenience is expected, you will become the expert in using technology to remove friction, freeing up your human team to focus on what they do best: creating genuine emotional connections.
- The Augmented Guest Journey: Map the digital touchpoints of the modern traveler, from AI-powered booking engines and facial recognition check-ins to hyper-personalized post-stay engagement.
- Revenue Management & Dynamic Pricing: Master the algorithms that analyze market demand, local weather, and competitor rates to optimize room yields and maximize profitability 24/7.
- Operational Intelligence (Back-of-House): Explore how AI streamlines the invisible side of hospitality—predictive maintenance for HVAC systems, automated housekeeping schedules, and smart inventory management to reduce food waste.
- Conversational AI & Sentiment Analysis: Dive into the world of NLP (Natural Language Processing) to manage chatbots and analyze thousands of guest reviews, turning feedback into actionable service improvements.
- Ethics & Data Sovereignty: Navigate the "privacy paradox." Learn to build ironclad data protection frameworks that comply with global regulations while still leveraging guest data to deliver bespoke experiences.
Career Opportunities
Expertise in AI for Hospitality positions you as a "Future-Ready Strategist." As global brands like Hilton and Marriott accelerate their digital transformations, your ability to oversee complex tech integrations while maintaining the "soul" of service makes you a highly sought-after leader in the luxury, travel, and corporate sectors.
- Director of Digital Transformation: Leading the high-level strategy for implementing smart technologies across a hotel group or resort portfolio.
- AI Revenue Strategist: Using predictive modeling and data analytics to drive complex pricing and distribution strategies for high-volume hospitality brands.
- Guest Experience Architect: Designing the seamless, tech-enabled journeys that define the modern "smart hotel" experience for tech-savvy travelers.
- Hospitality Data Scientist: Analyzing vast datasets of guest behavior to uncover hidden trends and identify new revenue-generating service opportunities.
- Chief Innovation Officer (CInO): Scouting and piloting emerging technologies—from robotics in room service to VR tours—to keep a hospitality brand at the cutting edge.
- CRM & Personalization Manager: Overseeing the intelligent loyalty programs that use AI to tailor every offer and communication to the individual guest's history.
- Smart Building Operations Lead: Managing the IoT and AI systems that optimize energy efficiency and facilities maintenance for large-scale urban hotels.
- Ethics & Tech Compliance Officer: Ensuring that all automated systems and data collection methods meet international standards for guest privacy and algorithmic fairness.
This module takes you beyond the basics of "going paperless" to explore the radical redesign of the tourism ecosystem. It investigates the shift from traditional destination management to "Smart Tourism," where cities and businesses use a seamless web of technology—sensors, mobile apps, and cloud computing—to improve the quality of life for residents and the quality of experience for visitors. You will learn to lead the charge in converting legacy operations into agile, digital-first organizations that can thrive in a hyper-connected world.
You will learn to balance the "frictionless" promise of technology with the complex reality of human urban environments. From designing "Smart Destination" blueprints that manage visitor flows to implementing blockchain for secure, touchless travel identities, this subject ensures you can orchestrate innovation at scale. In an era where a traveler’s smartphone is their primary gateway to the world, you will become the architect who ensures that every digital interaction adds value, transparency, and sustainability to the journey.
- Foundations of Smart Destinations: Explore the five strategic pillars—governance, sustainability, accessibility, innovation, and technology—that turn a traditional city into a high-performing "Smart Hub."
- Internet of Things (IoT) & Robotics: Dive into the hardware of innovation. Learn how sensors, beacons, and service robots are being deployed to automate check-ins, monitor environmental quality, and provide real-time assistance.
- The Platform Economy: Analyze the impact of giants like Airbnb and Uber on the tourism value chain and learn how to design collaborative business models that leverage the power of digital networks.
- AR/VR for Immersive Experiences: Master the use of Augmented and Virtual Reality to "gamify" destinations, recreate historical sites, and provide immersive pre-travel previews that drive bookings.
- Digital Governance & Ethical Change: Tackle the challenges of the "digital divide" and data sovereignty. Learn to lead organizational change while ensuring that technology remains inclusive, secure, and legally compliant.
Career Opportunities
Expertise in Digital Transformation and Smart Tourism positions you as a "Future-City Strategist." As governments and global hotel groups race to meet "Smart City" standards, your ability to manage the intersection of technology, urban planning, and guest experience makes you a critical leader in the modern economy.
- Smart Destination Manager: Leading the technological and strategic development of a city or region to enhance its competitiveness and sustainability.
- Digital Transformation Director: Overseeing the long-term migration of traditional hospitality brands toward automated, cloud-based, and data-driven operations.
- Innovation Lab Lead: Managing "sandbox" projects for major travel groups to test and scale emerging tech like biometrics, robotics, and blockchain.
- Urban Tourism Consultant: Advising municipalities on how to use smart technologies to combat "overtourism" and improve local infrastructure.
- E-Entrepreneur: Launching your own tech-driven tourism startup, focused on solving modern travel friction through app-based or platform solutions.
- Smart City Liaison: Working at the intersection of government and private enterprise to ensure tourism tech aligns with broader urban development goals.
- Digital Experience Designer: Curating the end-to-end "digital journey" for luxury brands, ensuring a seamless flow from the first search to the final review.
- Technology Policy Advisor: Shaping the regulations and ethical guidelines that govern how personal data and AI are used within national tourism sectors.
This module transforms raw numbers into the narrative of a destination’s success. It moves beyond basic spreadsheets to explore how modern tourism thrives on the ability to listen to "digital footprints"—from online booking patterns and social media sentiment to real-time mobile movement data. You will learn to navigate the bridge between data science and destination management, turning fragmented information into a powerful toolkit for strategic growth.
You will learn to master the "science of the traveler." From predicting seasonal demand surges at a heritage site to implementing dynamic pricing for a boutique airline, this subject ensures you can lead with evidence-based confidence. In an industry where profit margins are tight and guest expectations are high, you will become the expert who uses Business Intelligence (BI) to remove the guesswork, ensuring every marketing dollar and operational resource is directed where it will have the greatest impact.
- The Tourism Data Ecosystem: Understand the diverse sources of tourism data—transactional records from PMS (Property Management Systems), user-generated content from reviews, and external "Big Data" like weather trends and flight schedules.
- Predictive Demand Forecasting: Master the statistical models used to look into the future—anticipating holiday booking waves and adjusting staffing and inventory levels before the first guest arrives.
- Visitor Sentiment & Reputation Management: Dive into text mining and sentiment analysis to understand what travelers are really saying about a brand or destination, allowing you to proactively address service gaps.
- Dynamic Pricing & Yield Management: Learn the art of "real-time" economics—adjusting rates based on demand, competitor behavior, and market fluctuations to maximize revenue per available room or seat.
- Visual Analytics & Dashboards: Learn to tell a story with data. Master the tools needed to create intuitive, real-time dashboards that allow stakeholders to see the health of a destination at a single glance.
Career Opportunities
Expertise in Data Analytics and Business Intelligence positions you as the "Strategic Brain" of a tourism organization. As the sector shifts toward a "data-first" mindset, your ability to translate complex datasets into actionable business plans makes you an essential asset in both corporate and governmental tourism roles.
- Tourism Data Analyst: Interpreting complex datasets to identify emerging travel trends and provide actionable recommendations for regional tourism boards.
- Revenue Management Director: Overseeing the pricing and distribution strategies for hotel chains or airlines to ensure maximum profitability across all seasons.
- Market Intelligence Manager: Analyzing competitor data and global travel patterns to help brands capture new demographics and market share.
- Customer Insights Specialist: Deep-diving into guest behavior data to design personalized marketing campaigns and loyalty programs that actually convert.
- Destination Management (DMO) Strategist: Using visitor flow data to manage "overtourism," optimize public transport, and improve the local infrastructure of a city or region.
- Digital Transformation Consultant: Advising traditional tourism businesses on how to modernize their data infrastructure and adopt modern BI tools.
- Sustainability Data Auditor: Using analytics to track the environmental footprint of travel operations and ensuring they meet global "Green Tourism" standards.
- Product Development Lead: Identifying gaps in the market through trend analysis to design new tours, attractions, or hospitality services that meet unmet traveler needs.
Eligibility Requirements
- A valid certificate of an undergraduate degree from a recognised university.
- At least 3 years of professional experience in a managerial position.
- Recognized English tests:
3.1 IELTS – Overall score 6.0
3.2 TOEFL:
3.2.1 PBT (Paper-Based Test) – 550 points
3.2.2 CBT (Computer-Based Test) – 213 points
3.2.3 iBT (Internet-Based Test) – 79–93 points - Nationals from English-speaking countries can skip taking an English test. They should write a letter of motivation for themselves.
- A minimum of 50% of grades in English subjects at higher secondary education or the medium of studies should be English in the last school of education.
Intakes
January/April/July/October
Course Fee
International student fee: €13,999 | EU student fee: €12,599
Admissions are open for the 2025 intake
You can start applying for an Master in Hospitality Management now.
Programme Advisor
Contact: +49 30 233618555
Email: admission@eiiet.com